Refund policy

Last Updated: 17 FEB 2026

At DUTCHERS, we want you to shop with confidence. If you are not fully satisfied with your purchase, we provide a simple and fair return and refund process.

30-DAY RETURNS

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be unused, in the same condition as received, in original packaging with tags and accessories included, and supported with proof of purchase or order confirmation.

Items that do not meet these conditions may not be accepted.

HOW TO START A RETURN

To request a return, contact our support team.

Email: info@cyproducts.nl

Once your return is approved, we will provide instructions for returning your item.

Do not send items without approval. Unapproved returns may not be accepted.

DAMAGED, DEFECTIVE, OR WRONG ITEMS

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately so we can review the issue and provide a solution such as a replacement or refund depending on the situation.

NON-RETURNABLE ITEMS

Certain items cannot be returned, including custom or personalized products, perishable goods, personal care items, hazardous materials, sale items, and gift cards.

If you are unsure about your item, contact us before returning it.

EXCHANGES

The fastest way to get a replacement is to return the original item first. After approval, you can place a new order for the replacement item.

REFUNDS

After we receive and inspect your return, we will notify you about approval or rejection.

If approved, refunds are processed within 10 business days to your original payment method.

Banks or payment providers may take additional time to reflect the refund in your account.

If more than 15 business days pass after approval, contact us:

info@cyproducts.nl

CONTACT INFORMATION

Email: info@cyproducts.nl
Phone: [Write Phone Number Here]
Business Address: [Write Business Address Here]
Warehouse Address: [Write Warehouse Address Here]
Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM